A more efficient team
Process errors have been vastly reduced as Junari implemented an automated system. There’s no piece of work that gets left or misplaced because it’s all on the system at the touch of a button!
Vast reduction in workplace stress
The client reported that their team now has a fraction of the stress that was prevalent when using their previous manual systems.
Increased sales from client referrals
Customer service for our customer increased due to the benefits Junari have brought to them, which has in turn led to an increase in referral sales.
The brief
Countrywide South East(CSE)’s business is complex and highly confidential with discretion and vigilance crucial in order to provide appropriate levels of customer service. However, they reached the point where they needed a CRM to service clients effectively and to grow the business – growth was being hampered by the manual work processes the company was employing.
CSE needed to remove the stranglehold that the existing processes had them in and take advantage of the business growth that the team’s high-quality customer-centric work was creating. But the team felt unwilling to risk pushing for more client work without the concomitant fear that error-rates would rise UNLESS they could find a suitable solution to help them.
Junari identified that their JunariCRM+ ® product would deliver on all the requirements that CSE needed and in particular provide a system that could be tailored to meet all of CSE’s process flow requirements.
Furthermore, the product’s look and feel and vocabulary could be entirely changed to fit with the CSE team’s own work lingo. The CSE business has gone from strength to strength as a direct result of JunariCRM+ ® and continues to provide concrete and sustainable business benefits that will continue to reap dividends for years to come. Both companies continue to work closely together to drive out further process efficiencies and productivity gains.
How Junari Delivered
Detailed Consultation
Junari took time to really understand CSE to be sure that their JunariCRM+ ® product would deliver on all the requirements that CSE needed and in particular provide a system that could be tailored to meet all of CSE’s process flow requirements. Furthermore, the product’s look and feel and vocabulary could be entirely changed to fit with the CSE team’s own work lingo.
System Implementation
From the initial requirements scoping period – during which Steve and the Junari team took time to help CSE describe their ideal process and suggest latent improvements that the system could offer – to the completed system implementation took just 4 months.
Quality Support
CSE felt it was important to have a company that was based in the UK, and importantly that had its product development team based in the UK too. “As we progress we know that any queries or issues we encounter are going to be dealt with really quickly; enabling us to feel confident that we will be able to deliver the high quality levels of customer service which is a priority for us.”