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< Back to Article ListEmail Marketing: Troubleshooting emails not being sent
Last updated: 25 September 2023 at 16:43:21 UTC by Junari Assistant
When ending marketing emails, you may receive a report of a certain number of emails not being sent.
You can click the "Emails could not be sent" link to see the details of the emails that were not sent.
Unfortunately the actual issue is not always directly reported
If you've been sent a link to this knowledgebase article, then you should now have access to a new Outgoing Emails menu
Go to Users & Settiings -> Settings -> Outgoing Emails. (If you do not have access to this menu, please contact Junari Support)
On this screen you will see a list of pending / queued emails
If you then select Filters -> Failed, you can see the failed messages
You can click on a message on the list to open it, then click the "Failure Reason" tab. In the example below, it looks like the Office 365 Server is giving an "Access Denied" error
One thing you can then try is to press the "Retry" button.
If the message then sends, the most likely cause of the error is a limit on the number of emails that your email service will let you send in one go.
There are two options, if the issues are caused by your email provider:
Set up the system to send emails in small batches, to avoid your provider's email sending limits. Junari support can do this for you (we will make it an option in the app in a future release too)
Sign up for an external service, such as SMTP2Go or Brevo (their Transactional Email service) which do not have email sending rate limits, but do have a subscription fee.