ALCs FAQ's
< Back to Article ListHow to see all correspondence relating to a query in one place
Last updated: 22 November 2023 at 16:44:03 UTC by Finlay Wilson
Question
We would like to see all correspondence relating to a query in one place, not some on the CRM and some on external email etc. Otherwise building that knowledge base and tracking the journey of a query (and the subsequent analysis and information that can provide) will be difficult. Additionally, if we want to encourage members to use the portal as a one stop shop then it needs to generate and receive all from within. Can a request be made that if a member responds to a portal generated query and/or we respond all correspondence regarding that comes into the portal query system not as emails?
Answer
We can have email replies to messages sent from your JAMS system come back into the system automatically and be logged in the history of e.g. the Enquiry. This is achieved via a specific email address which the JAMS system monitors (e.g. jams@derbyshirealc.gov.uk). If you'd like to arrange for a JAMS-specific email address to be set created, and let us have the username/password for it, we can connect it to your system so you can try this out